Holiday 2025 Return Policy:
All gifts bought between Dec 1-24 can be exchanged until Dec 31st 2025. Sale or discounted items bought as a gift are considered final sale.
Standard Return Policy:
We offer exchanges and store credit on eligible items. Items must be accompanied with proof of purchase on unworn merchandise with tags attached. We allow 14 days from the date of purchase to return all eligible items. Returns on shipped items must be postmarked within 3 days of receiving the return label via email (if tracking has not moved from "pre-transit" after the 3 days, the return will be canceled).
We do not offer monetary refunds of any kind & do not accept order cancellations.
Final Sale Items Include:
All accessories including hats, hair accessories, belts, sunglasses, scarves, handbags, jewelry, swimwear, pajamas, and seasonal items (including game day & Mardi Gras), permanently reduced sale items, and any order where a discount code greater than 15% is used are all considered Final Sale.
Each Swoon Boutique location is individually owned and operated. We cannot accept items from any other Swoon location nor can we assure that the store policies will be cohesive.
STARTING YOUR ONLINE RETURN
To start your return, please
click here Please ensure all approved eligible items are included in the same package. All orders being mailed back must be postmarked within 3 days of receiving the return label via email to be eligible for store credit. We are not able to refund shipping costs. If you are in need of an exchange for size or color variant, you can reach out to us at
shop@swoonboutiquelafayette.com or call us at (337) 534-8117.
WHEN CAN I EXPECT MY ORDER?
All orders will be processed within 2 business days. Orders placed after 12 CST will ship next business day. Once the package has left our facility, if you selected our standard shipping option there is a 3-7 business day estimated arrival time. Expedited shipping is available and can be selected at checkout. Swoon is not responsible for items delayed by UPS. Please note delivery times do not include weekends or holidays.
REFUNDS WITH SHOP PAY INSTALLMENTS OR SEZZLE?
Shop Pay installment purchases are subject to Swoon’s standard Return Policy for items returned within 14 days of fulfillment. A refund can take up to 10 business days to be credited back to your account. If you have any questions about payments made with ShopPay, please contact their customer service here.
https://shoppay.affirm.com/help/s/contact-us.
If you have any questions about Sezzle Payments, please contact their customer service
here.
